Level-Up Student ("we," "our," or "the app") is operated by Level-Up Educational Centre. This Privacy Policy explains how we collect, use, store, and protect the personal information of our students who use the Level-Up Student mobile application.
This app is exclusively for enrolled students of Level-Up Educational Centre. We are committed to protecting your privacy and ensuring the security of your personal data.
1. Information We Collect
1.1 Information Provided During Enrollment
When you enroll at Level-Up Educational Centre, we collect:
- Full Name (Name and Surname)
- Phone Number
- Email Address (optional)
- Student ID (assigned by the centre)
1.2 Information Collected Automatically Through the App
When you use Level-Up Student, we automatically collect:
- Learning Progress Data: Unit completion rates, quiz scores, levels achieved
- Gamification Data: Coins earned, rewards redeemed, level-up milestones
- Homework Activity: Homework status (Done, Pending, Absent, Not Done), submission timestamps
- Support Booking Data: Session requests, selected topics, session ratings, booking history
- Referral Activity: Number of successful referrals, coins earned from referrals
- Login Activity: Login timestamps and session duration
- Device Information: Device model, operating system version, app version (for technical support)
1.3 Information We Do NOT Collect
- Payment information (no in-app purchases)
- Location data
- Camera or microphone access (unless needed for specific features)
- Contact list access
- Social media account information
2. How We Use Your Information
2.1 Educational Services
- Provide access to learning materials and quizzes
- Track your academic progress across 39 units
- Calculate completion rates and level advancement
- Assign and manage homework tasks
2.2 Student Support
- Process support session booking requests
- Match you with available support staff
- Send notifications about session confirmations
- Improve support quality based on your ratings
2.3 Gamification & Rewards
- Calculate and award coins for correct answers
- Track your reward redemptions
- Generate QR codes for physical reward collection
- Process referral bonuses (300 coins per successful referral)
2.4 Communication
- Send homework deadline reminders
- Notify you about support session status
- Alert you when you unlock new levels
- Share important announcements from the centre
2.5 App Improvement
- Analyze usage patterns to improve features
- Fix technical issues and bugs
- Optimize learning content based on performance data
3. How We Share Your Information
3.1 Within Level-Up Educational Centre
Your information is shared with:
- Instructors: To assign homework and track your progress
- Support Staff: To fulfill your booking requests
- Administrative Staff: To manage your enrollment and rewards
- Centre Management: For quality assurance and reporting
3.2 Third-Party Service Providers
We may share limited data with trusted service providers who help us operate the app:
- Cloud Hosting Services: To store app data securely
- Push Notification Services: To send you timely alerts
- Analytics Tools: To improve app performance (anonymized data only)
We do NOT sell your personal information to third parties.
3.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect the rights and safety of our students and staff
- Prevent fraud or security threats
4. Data Security
We implement industry-standard security measures to protect your information:
- Secure Authentication: Login credentials are encrypted and securely stored
- Data Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Only authorized staff can access student data
- Regular Backups: Data is backed up regularly to prevent loss
- Secure Servers: Data is stored on secure, password-protected servers
Important: While we take reasonable measures to protect your data, no system is 100% secure. Please keep your login credentials confidential.
5. Data Retention
We retain your personal information for as long as:
- You remain an active student at Level-Up Educational Centre
- Required by law or educational regulations
- Necessary to provide services you've requested
After you graduate or leave the centre:
- Your account may be deactivated
- Progress data may be archived for recordkeeping (typically 2-5 years)
- You can request deletion of your data by contacting us
6. Your Rights and Choices
As a student, you have the following rights:
6.1 Access Your Data
You can view your personal information and learning data within the app at any time.
6.2 Correct Your Data
If your name, phone number, or email is incorrect, contact the centre's administrative office to update it.
6.3 Request Deletion
You can request deletion of your account by contacting us at asilweb9999@gmail.com. Note that some data may be retained for legal or administrative purposes.
6.4 Opt-Out of Notifications
You can disable push notifications in your device settings. However, you may miss important updates about homework and support sessions.
6.5 Referral Program Participation
Participation in the referral program is voluntary. You can choose not to invite friends.
7. Children's Privacy
Level-Up Student is designed for students of all ages (4+). If you are under 18:
- Your parent or guardian provided consent during enrollment
- We only collect information necessary for educational purposes
- We do not share your information for marketing purposes
For Parents/Guardians: If you have questions about your child's data, please contact us using the information below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in app features
- Legal or regulatory requirements
- Improvements to our data practices
We will notify you of significant changes by:
- Posting the updated policy in the app
- Sending a notification through the app
- Updating the "Last Updated" date at the top of this policy
Continued use of the app after changes means you accept the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
10. Consent
By using Level-Up Student, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to the collection, use, and sharing of your information as described
- You agree to receive necessary communications related to your learning activities
If you do not agree with this Privacy Policy, please do not use the app and contact the centre to discuss your concerns.